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Trying to find anyone who would service my units who did not install it for annual maintenance is a daunting task. People just won’t touch other peoples work. Luckily I called Oregon Ductless and spoke to the owner, Aaron. I don’t know if he just took pity on me or what, but he agreed to come to my home to do the maintenance. Katie, his office manager called to reschedule because he was ill. One gold star there. Very considerate. He later showed up as rescheduled, came in and explained how our system worked for us and how to maintain it properly. Second Gold Star. He inspected the outdoor unit and saw some problems in the installation and made recommendations on how to fix them. Third Gold Star. He promised he would have Katie put me on a maintenance schedule, check my warranty registrations and check to see if he could match the materials the other guy used, and would send me my payment receipt by e-mail. Next day, I got the copies of my warranties, I had been waiting 17 month for, Katie confirmed my next maintenance visit, and answered my questions. Fourth Gold Star. Aaron also sent me a receipt for paid in full services rendered and his e-business card. If that kind of service doesn’t rate 5 Gold Stars I don’t know what does.
The only thing I regret is that I didn’t call Aaron to install my system in the first place and if I had to do it all over again I would certainly have done so. These people are outstanding and I highly recommend them as a service provider. Thanks Aaron and Katie. Looking forward to a long and fruitful relationship in the future.
I waited til now to place a review because I wanted to be truthful about not only the outstanding service from Aaron and Dan, but the effect of the unit itself. I have had a level pay plan of $87 with PGE, Since installing unit in August, I have accrued enough credit to be currently paying $45 a month. I kid you not! My condo had Cadets, last winter my bill was over $130 for electric! Best idea ever! Thank you Aaron and Dan!
It went great. The team arrived on time, were considerate about moving equipment when I needed space to back the car out of the driveway. They were professional and provided advice and resources about how to use the system and fill out paperwork for energy tax credits.
These guys are professional, courteous, and knowledgeable. They know about the energy rebates and PGE specials. They use email. They return phone calls. The estimate that they give you is what it will cost…no surprises.
On the big day, they showed up on time. Installation took less than a day. They had 2 installers and 1 electrician.
Our total cost for installation and the unit was about 4K. There were some instant rebates that brought us down to 3K and after tax time next year, I will probably get back around $1500. My husband and I had researched what it would take to install this unit ourselves and found that the Daikin unit they use costs about $1500 by itself.
As a bonus, they threw in a 12 year warranty. Nice to have a little peace of mind when you’re spending this kind of cash.
We haven’t seen our newest electricity bill, but I will update my review when I have that info. All I know is that my new split unit is quiet and the house is extremely comfortable on it’s lowest settings. I know that I will be extremely happy to have air conditioning when things are miserable in August.